Changenow Changenow Pro rewards eligible swaps with NOW tokens that members can withdraw
Changenow Pro credits eligible swaps with cashback that members can withdraw as NOW tokens. The amount earned depends on the membership terms, monthly allowance and verification status. Cashback remains separate from the swap payout, and a reward balance still has to meet the account’s withdrawal conditions.
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Swap payouts and NOW cashback serve different purposes
An exchange delivers the selected output asset, while Pro records cashback as a separate token reward.
Completing an eligible exchange adds NOW tokens to the member’s reward balance. The receiving asset that the member chose for the swap does not determine the reward’s denomination. Cashback therefore does not increase that receiving asset’s payout directly. It gives the member tokens that can accumulate for later use. Those tokens also serve a different purpose from a refund, which concerns returning funds from an exchange.
Which Pro plan changes the cashback allowance?
VIP, Emerald and Brilliant have different monthly cashback allowances, with higher allowances available to verified accounts. VIP includes free membership, while Emerald and Brilliant require a paid subscription. The plan’s reward percentage and its monthly ceiling govern different parts of earning. The percentage determines cashback on qualifying exchange turnover; the ceiling limits the NOW tokens that can accrue during the period. Compare both terms in the account’s membership details, including the allowance that applies to its verification status. A higher cap does not itself establish a higher reward percentage.
Identity verification can increase the allowance within a membership level. That is a separate change from upgrading to another plan, and a paid subscription still has a monthly limit.
Connecting eligible exchanges to a Pro account
A Pro account connects an eligible exchange to the member who receives its cashback. Account access requires a confirmed email address. Email confirmation establishes access to the account; Know Your Customer, or KYC, verification establishes identity. Jurisdiction-specific rules and transaction reviews can also require identity verification, so optional verification for a higher cashback allowance does not remove other applicable requirements.
Exchange Crypto supports wallet-based swaps with Pro cashback. Exchange Pro converts deposited account balances and operates under separate service terms. An offer attached to Exchange Crypto should not automatically be applied to Exchange Pro. The selected method’s cashback terms govern the reward, while its exchange quote governs the asset payout.
Balance-based services also involve third-party custody terms. A balance accessed through Pro has a different custody arrangement from tokens held in a wallet that the member controls.
The parameters that govern rewards and withdrawals
Each Pro plan sets a monthly cashback allowance in NOW tokens. That allowance measures earning capacity during the month. The withdrawal form deals with an existing balance and a destination. An account can therefore show earned rewards while applying separate conditions to their payout.
| Parameter | Value or rule | Applies to | Relevant condition |
|---|---|---|---|
| Reward denomination | NOW tokens | Swap cashback | Separate from the exchange’s output asset |
| Calculation basis | Qualifying exchange turnover | Reward accrual | The membership percentage applies to eligible exchanges |
| Accrual ceiling | Plan-specific monthly allowance | NOW earned during the period | Identity verification can raise the allowance |
| Withdrawal confirmation | Email code and authenticator code | Pro balance withdrawals | A new destination also requires address whitelisting |
When can earned cashback be withdrawn?
Earned cashback can be withdrawn once the available balance satisfies the payout conditions and the service can process it. Cashback statistics distinguish accumulated earnings from the amount available for withdrawal. If a cashback withdrawal minimum applies, the available NOW reward balance must meet it before you can withdraw. That threshold is separate from a swap’s minimum input amount.
A receiving wallet must support NOW on the network selected for the withdrawal. A receiving exchange may accept that token on only certain networks. The token’s ticker alone does not establish compatibility. Its deposit requirements must match the asset and payout network. This is a separate selection from the network that received the original swap’s output asset.
Withdrawal confirmation combines email, 2FA and address whitelisting
The Balance page handles withdrawals separately for each asset. Two-factor authentication is mandatory for Pro balance withdrawals. The member can activate it in Settings before requesting a withdrawal. The selected asset’s withdrawal form records the destination that will receive the funds.
Confirmation requires the email code first, followed by the code from the authenticator app. These checks authorize the account operation. They do not establish that the receiving wallet has received tokens.
A first withdrawal to a new address also requires whitelisting. The confirmation process adds that address to the approved list automatically.
Confirmation requires a valid authenticator code because codes expire, and the service processes the withdrawal after the required checks succeed. Network processing remains part of delivery to an external wallet.
Using NOW for membership payments or staking
NOW tokens can fund a paid Pro subscription when the account holds the required payment balance. The subscription charge uses the token’s exchange rate at the time of payment. A dollar-denominated plan price therefore does not correspond to a permanently fixed number of NOW tokens. Renewal can require a different token amount when the exchange rate changes.
Upgrading requires enough NOW to cover the selected plan’s payment. The account deducts the charge after confirmation and renews monthly on the original payment date. Withdrawing tokens that are needed for that debit reduces the balance available for renewal.
Staking is another use for eligible NOW balances, with its own conditions and reward mechanism. Pro supports automatic staking of NOW on Ethereum. The staking terms specify a minimum eligible balance and a per-user cap on the amount that earns rewards. A balance below the minimum does not qualify. Swap cashback accrues from eligible exchange activity. Staking returns and eligibility follow the staking terms, so a cashback percentage does not describe the return on retained tokens.
What can delay a cashback payout?
Blockchain congestion and temporary asset or network suspensions can delay the delivery of a cashback payout. Congestion affects when the network processes transfers. A suspended payout route requires the service to restore that asset or network before it can send funds. These conditions can affect a withdrawal after the account has credited the reward.
A support request should identify the relevant exchange or withdrawal. Account history can locate a swap by transaction ID, wallet address or transaction hash. An exchange ID identifies the swap; a blockchain transaction hash, when available, identifies an on-chain transfer. In the mobile app, contacting support from the transaction details screen attaches the Exchange ID automatically.
Changenow questions worth asking
Can I manage Pro cashback in the iOS app?
The iOS app supports tracking and claiming Pro cashback within the personal account. A reward withdrawal through the account remains subject to its balance conditions and security checks. For a payout to an external wallet, confirm receipt of NOW on the withdrawal network.
Does Pro cashback stack with referral commission on the same exchange?
Referral commission is excluded when the referred user is logged into a Pro account as the exchange begins. Opening the service through a referral link does not override that exclusion.
What should I do when a withdrawal email code does not arrive?
Check the account mailbox’s spam or junk folder and its filtering rules for automated messages. Email-provider restrictions can prevent a confirmation message from appearing in the inbox. Allowing messages from the service’s sender may resolve that filtering issue. If delivery still fails, contact support. The email confirmation code and the authenticator code are separate requirements.
Do verified Pro members still need an authenticator code to withdraw rewards?
Verified Pro members still need two-factor authentication for a Pro balance withdrawal. Identity verification and withdrawal authorization establish different things. Completing KYC can affect account limits, while the email and authenticator codes confirm the withdrawal operation.
Which formats can I use to export records of swaps that earned cashback?
Pro transaction history supports PDF and CSV exports of past exchange records. A separate cashback payout concerns movement of NOW rewards, so an exported swap record alone does not establish the destination or completion of that payout.
Will reinstalling the mobile app erase my cashback-related exchange history?
Exchange history that is synced to a logged-in Pro account remains available after reinstalling the app or changing devices. Exchanges made without an account use local device history, which deleting the app removes. This distinction concerns exchange records; it does not establish the status of a reward credit or withdrawal.
Is a Pro address-risk check enough to prevent an AML hold on a cashback-earning swap?
A Pro address-risk check does not exempt an exchange from anti-money laundering monitoring. Automated transaction review can identify unusual patterns, place a transaction on hold and request clarification or documents. Membership benefits do not override those requirements. An address-check result therefore cannot promise that a particular exchange will complete without further review.
Does earning NOW cashback lock in a fixed cash value for the reward?
Earning NOW cashback does not lock in a fixed cash value for the reward. The credited token amount measures the reward balance, while a cash-equivalent valuation depends on NOW’s exchange price. A later token conversion uses its applicable quote. The value of that conversion can differ from the value when the cashback accrued.